Dettaglio posizione

  • Sede di lavoro: Lazio: Roma
  • Data: 12 Aprile 2018
  • Settore:
  • Funzione: Varie; IT / TLC / Internet / Application software; Assistenza clienti / Call Center / Segreteria
  • Contratti: Stage

Stage supporto informatico

Recruit, in partnership con ACTL Sportello Stage, ricerca per azienda cliente, una/o stagista Remote Fix Support (supporto informatico).
Area di inserimento: Customer care - call center - assistenza cliente
AZIENDA: The leading provider of open server-based gaming, leisure and vending platforms. 
STAGE: A customer focused proactive problem solving RSOS (Remote Services Operational Support) is key to ensure the requests for support from the companies we work with on a daily basis are actioned within Service Level Agreement timeframes. Individuals must have a strong customer focus and the ability to empathise with customer problems explaining their solutions simply and effectively to customer satisfaction. The ability to maintain focus on calls during their entire life cycle is a key element of this position. The maintaining of standards to a consistently high basis both personally and Teams that they interact with is required for the success of this role.
Attività affidate:
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email 
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions 
  • Determine the best solution based on the issue and details provided by customers 
  • Walk the customer through the problem-solving process 
  • Record events and problems and their resolution in logs 
  • Work in conjunction with Duty Manager to ensure that all aims, goals and targets are completed successfully. 
  • Accurately log and document all calls received ensuring the correct priority and update/resolution route is assigned. Ensure key information for problem resolution is captured at all times. 
  • Follow RO1 processes and procedures as defined to successful case/task conclusion. 
  • Prioritise workload and advance technical problems where appropriate to next highest level of expertise. 
  • Put together a clearly detailed technical action plan to see the customer through to resolution. 
  • Identify and analyse customer issue/fault trends and provide proactive recommendations as necessary. 
  • Meet demanding contracted SLA's for customer problems according to service support. 
  • Adheres to the procedures and work instructions, where they relate to the job. 
  • Work effectively as a member of individual team as well as the RO1 as a whole. 
  • Effectively manage, against reviewed priorities, personal list of outstanding customer queries.
Conoscenze linguistiche richieste: 
Effettiva elevata conoscenza della lingua inglese, parlata e scritta.
Luogo dello stage: RM
Durata in mesi: 6
Data di inizio prevista: 15-01-2018
Titolo di studio richiesto:
Livello: Diploma di istruzione secondaria superiore (4-5 anni)
Settore: Istituto tecnico perito informatico/ informatica e telecomunicazioni
Voto minimo: 90
Livello: Diploma di istruzione secondaria superiore (4-5 anni)
Settore: Liceo linguistico
Voto minimo: 90
Facilitazioni previste:
Tipologia: Indennità di partecipazione - Mensile
Note: € 800 

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Assistenza clienti / Call Center / Segreteria
IT / TLC / Internet / Application software
Stage supporto informatico
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